I went in for an annual safety inspection. No one wants, or expects, to fail one of those. When I did I expected him to say something like, "You have a bulb out" or "Your wiper blade(s) need to be replaced." I did not expect him to say, "Your steering components are leaking like mad under pressure." I also wasn't expecting such a large repair bill. But he cut me some slack, and they did the work in one day. They were cool about the whole thing, showed me anything I needed to see, didn't assume that I didn't know what I was talking about or looking at (I'm an old school gear head), and treated me with respect. Could I have bought the parts myself, cheaper? Yes. Could I have installed them myself, cheaper? In my youth, surely. Could I have safely driven the car home to do all of that? No. I'd rather discover that kind of impending failure in the driveway than anywhere else, but at the mechanic's garage is a great 2nd choice. It's far better than finding out after a catastrophic failure at 70 mph on the interstate. Kudos to they for spotting it and handling it so quickly, and thanks to them for being cool about the whole thing. By the way, the 'slack' he cut me was letting me use a coupon from my email without printing it first. I just showed it to him on my phone and he said, "Yeah, I gotcha. No problems." One thing of note: They said they /really/ appreciated my patience during the process. I didn't get mad at them. I didn't freak out. I was patient while they worked. I laughed when they told me the mechanic was fighting through rust (I bought the car in Ohio - their salted roads can rust ANYTHING). All in all, it was an expensive, but good experience. 5/5, guys.