The Woodlands, Conroe, and Cypress Auto Repair

I just took my car in for an inspection. They told me that the inspection failed because brakes were not safe to drive and needed $875 of work! So I had it towed to my regular mechanic (who I trust) and a miracle occurred- there were NO issues with the brakes! I will not be going back.

AVOID THIS ESTABLISHMENT AT ALL COSTS!!!!! I can not reiterate this enough. Alex first quoted $3,500 to get the engine gasket replaced and said he had called the local dealership and they were double the price. This was the first of MANY lies from this guy. So I called the dealership and they said they would do it for $1,800 so called Alex back and he said he would match it. Almost half the original quote. After several weeks of lies, he states he would give me a credit to my account for my troubles when I pick up the car. Well when I came to pick up the car, he asked me how long before I would be there and I said 15 minutes. Well what do you know, he had an "emergency" and had to leave therefore he could not issue my credit. I spent the next 30 minutes telling potential customers coming in to turn around and find another place. We finally get Alex on the phone and he says he will call in the morning to finalize the credit. My husband calls the next morning and Alex says, "I have on camera that your wife turned away two customers so you will not be getting a credit" and hangs up the phone on my husband. What kind of place behaves this way to customers? I was warning people because the guy had conveniently run off prior to me getting there which is super shady. If you want to be treated poorly and get cheated and lied to every step of the way then by all means give this company your business. I will be reporting them to the BBB.

3 trips to get an oil change service done.

I followed Craig and Andy to this location to get my oil changed. I trust them and will go wherever they are. It is a shame that you did not keep the same employees at your Louetta location so it could still be open. When you constatly are changing faces it is difficult to keep loyal to a business.

Alex and his staff were very courteous and efficient.

Customer Service there is great and that is why I keep going back. One can find anyone to do their inspection or oil change, but to find individuals who are pleasant and eager to help is not so easy. These individuals must like their job because they offer a great service and have great attitudes.

Twelve year customer, finally gave up. This shop works on commissions. And, the managers are salespeople, not mechanics. The guy that hosed me over was selling 24-hour fitness memberships 6 months ago (so he says). They did thousands of dollars of work on my car over 4 months, always promising me that "the car looks great, you just need this one last repair and it will run like a top." Four months and multiple thousands later, the car still doesn't run. Over 12 years, the service went up and down, based on who the manager was. I can accept that in the automotive repair market - turnover happens. But, with their current system of sales-based and commission-based managers, they will never have a manager I trust. They will always attract the least honest, most manipulative people. That is what you get when you pay on commission and hire from 24-hour fitness.

Service manager greeting me at the front door was unheard of these days and was able to get a oil change with 15 minutes

I usually go to They off of 242, but when I called for a oil change apt they could get me in so they referred me to their other location on kuykendhal. I was hesitant at first but decided to go anyway, when I arrived I was greeted by Michael who opened the door for me and knew my name since john called ahead, Michael dispatched my vehicle right away to get the oil changed and ushered me to the waiting area. Michael was very friendly and knowleable, he noticed my state inspection was out and offered to take care of that for me. it was a very pleasant experience. I understand how auto repair can be leery but these guys make it simple, no one ever budgets for car repair but this shop will help you with whatever you need. I WILL BE BACK!