I've been going to this place for almost 10 years. What is going on, did the management change. Call in to have my oil and spark plug change, made an appointment for 7:00 Saturday morning ( 6:45 ). Waited out side till 7:00 because that when he had unlock the door. It was just Eric their no tech. He had a hard time finding me in the system and ask was this the first time coming their. Fun because I had handed him my 6 pack oil change card and also talk to him Wednesday to make the appointment. Now 2 1/2 hour later I had to go out and as for the status Eric just looks up and says almost done, 2 hour on the rack in the air on one around it but yet almost done. Well the only good thing about this is that I only have one oil change on the card. I will find someone else.