Jerry Metcalf, General Manager, is kind, considerate, calm, vibrant and engaging. He has a magical ability to immediately put customers at ease. Jerry has an approachable demeanor that allows customers the opportunity to ask questions, express concerns, and desires to improve results by allowing customers to feel that his or her thoughts and ideas are important. He is fantastic at listening and hearing customers’ concerns/issues and fabulous at knowing the right thing to say at the right time. Jerry is brilliant at knowing what, when and how to achieve customers’, necessary vehicle needs with astonishing discernment as to when to move forward on a matter or hold for further consideration. He is tenacious and persistent at achieving the proper solution for his customers. Jerry maintains an open mind to hold in consideration two or more contradictory thoughts at the same time about the same matter. He provides clear, concise, constant, and focused communication. Jerry’s professional knowledge & ability, honesty, integrity, and dedication are beyond reproach. He is truly an asset to the car care profession, and I have the highest regard, trust and utmost respect for his talents and ability. Based on my experience dealing with managers from numerous auto repair facilities, I can say without hesitation or reservation that Jerry Metcalf is the Best of the Best General Managers! James Chambers, RRCC Mechanic, is the “go to” man. He is extremely knowledge, passionate, talented, and kindhearted. He is superb at identifying what needs to be done to a vehicle and can get it done right the first time. There is no other mechanic like James. He is the Best of the Best Mechanics! Jerry and James are valuable assets to Roster Ridge Care Center, Conroe Texas and to me as a customer. They deserve whatever rewards that can be to bestow upon them for their superb customer service, knowledge, and skills!